FAQs
Read Our Big Fun Inflatable Park FAQs Now
GENERAL
Where and When Can I Use My Gift Card?
Gift Cards Can be Purchased Online or In-Store BUT Can Only be Used In-Store. They Cannot be Used to Make Online Purchases.
Do Adults/Parents Have to Pay Admission?
What Should I Wear?
Big Fun Offers a High-Energy, Active, and Fun Environment, and It Is Strongly Recommended to Come in Long Pants and Long-Sleeved, Comfortable, Breathable Clothing. It is Also Recommended that our Guests Wear "Appropriate" Clothing Around Children and Families. Outdoor Shoes and Bare Feet are Not Permitted, and All Guests Must be Wearing Socks for Hygienic Reasons While in the Facility. All Guests on the Attractions Must Wear Big Fun Half-Grip Frog Socks Regardless of Age and are Available for a Nominal Cost. The Half-Grip Frog Socks Should Last Quite a Few Visits, so be Sure to Bring Them Everytime!
What Should I Not Bring?
Piñatas (of any kind)
Party Poppers
Face Paint
Party Horns or other excessive noise makers… other than the kids, of course
Ice Cream Cakes (Regular Cakes (and Cake Alternatives) are Permitted in Room Rentals or Party Packages but Must be Stored and Consumed Only in Private Rooms.
Sharp Items or Weapons (This Includes Knitting Needles, Knives, Blades & Daggers, Religious or Otherwise)
Outside Alcohol of Any Kind
Animals and Pets. The Only Exception to This is a Certified Service Dog, and Big Fun Staff May Ask for Your Government-Issued Identification Card to Prove That it is a Service Dog. Cats, Birds, and Other Animals are Not Permitted at Big Fun.
How Long Can I Stay at Big Fun?
SCHOOL'S IN (Monday – Friday, Excluding School Holiday Days, PD Days, and Stat Holidays), Capacity is Rarely a Concern, so Guests are Welcome to Stay for as Long as They Like Between Our Open Hours of 11am-9pm. Typical Visits are Between 2.5-3 Hours.
SCHOOL'S OUT (Saturday – Sunday, Including School Holiday Days, PD Days, and Stat Holidays), Are Much Busier and Capacity is Regularly at Maximum, so Big Fun Reserves the Right to Limit Your Visit to 2 Hours. If Capacity is Not a Concern, Guests are Permitted to Stay Longer. We Ask Our Guests to be Considerate of Other Guests that Would Also Like an Opportunity to Enjoy the Facility. We Do Not Police This But Will Announce if We Are at Capacity Over the Sound System and Trust Our Guests to be Respectful of This Limitation.
The 2-Hour Time Slots are Meant to Assist with Capacity Management but Are Not Set in Stone. If You Book the 1pm Timeslot, but Cannot Attend Until 2pm (For Example), We Would Ask You to Stay for Your 2-Hours From the Time of Admission, Not Starting at the Booking Time… and Only If Capacity is a Concern.
Re-Entry is Not Permitted.
What do I do with my belongings while at Big Fun?
Big Fun strongly recommends that our guests utilize one of 162 available electronic lockers to protect shoes, clothing/jackets, bags, valuables, and other belongings. One (1) locker is provided, at no cost, per family transaction. The locker will be designated at the time of purchase with a unique locker code provided on the receipt and allows for unlimited re-entry of the lockers for the duration of the visit. Additional lockers may be available if additional storage is required. If there are no lockers available to rent, there will be shoe racks in the welcome lobby, and all guests must remove their shoes before passing the security gates. You may proceed to bring your items with you but remember that Big Fun is not responsible for any items left unattended that may be misplaced or stolen. If guests with purses, diaper bags, or other bags choose to enter the facility with the bag, a bag check will be performed.
Can I Bring Outside Food or Drinks into Big Fun?
Big Fun offers an amazing selection of food and drinks in the restaurant and has water fountains to fill bottles. Like any restaurant, outside food or drinks are NOT permitted. Big Fun is responsible for the health and well-being of our customers while in the facility, and every step has been taken to ensure that children with allergies can enjoy the Big Fun experience along with everyone else. Baby bottles and unopened baby food are permitted, and special needs requirements are considered per case.
Can I bring a child into Big Fun from another family?
You can bring a child from another family with you, but they will need to be registered in our system and have a completed waiver attached to their account completed by their parent or guardian. Waivers must be completed by the parent or guardian.
Waivers can be completed online or in-store.
Does Big Fun have free Wi-Fi for guests?
You bet! We offer Free Wi-Fi for our guests and also have multiple power outlet locations around the dining area and toddler zone to charge your electronics. Information to access the Wi-Fi is posted in the seating area.
ATTRACTIONS
Is there a limit on how many people can be at an attraction simultaneously?
Yes, safety is Big Fun’s #1 priority, and staff will assist parents in limiting the number of guests using any given attraction, based on the posted limitations at each attraction.
Is there a height or weight restriction for guests at the attractions?
Yes, Big Fun offers a wide range of different kinds of attractions. Each attraction has its limitations and restrictions, and they must be adhered to for the safety of all our guests.
How many attractions does Big Fun have?
At any given time, Big Fun has a minimum of 25 attractions at each of its locations across Canada.
Has Big Fun had any injuries at any of their locations?
All physically active endeavors and sports carry a degree of risk and may result in injuries. Big Fun is not immune to this and has experienced minor injuries, regardless of the effort taken to limit them. Safety is, of course, Big Fun’s primary concern. Every effort is taken to mitigate injuries of all kinds while guests enjoy the wide range of attractions at the facility. Always remember to be safe and follow the posted rules.
How often does Big Fun get new attractions?
New attractions are constantly being reviewed for future enjoyment. Keep an eye on Big Fun’s social media channels for updates on new equipment and features!
Does a parent/guardian need to be present while their children are at the attractions?
While there must be a parent/guardian at Big Fun for any child guest under 13 years of age, they do not need to be present at all the attractions with their child. However, depending on the child and their comfort level with any given attraction (some of the attractions can be quite scary and intimidating for very young guests), Big Fun recommends that parent(s)/guardian(s) be present and available to assist their children. Remember, up to 2 adults are permitted with each paid child admission AND are encouraged to enjoy the equipment with their kids. To do so, every guest on any equipment must be wearing the specially designed Big Fun Frog Socks. Our teen guests (13-17yrs) do not require an adult supervisor to be present. Still, the parent(s) or responsible supervisor(s) must be available by phone in the case of a situation or emergency. Regardless of whether any guest is on the equipment or not, they are required to complete a guest registration and waiver to be past the secure admission gates, and all guests must follow the posted rules of each attraction.
Are the attractions safe?
Big Fun’s attractions are regulated, inspected annually, and certified by AEDARSA (Alberta Elevating Devices Amusement Rides Safety Association). Every inflatable device in Alberta is under the authority of AEDARSA and must be certified to be operated. Big Fun has taken every step to operate above the minimum requirements, but unfortunately, some companies do not. Do not risk your family’s safety on equipment that isn’t certified… ask for the AEDARSA Certificate of Operation! In addition to the regulatory requirements, Big Fun corporately implements a wide range of safety features and tools, including Watchdog™ Inflatable Blower Sirens on all of their applicable attractions. Suppose a blower has any issues, or their power has been lost, resulting in the deflation of an attraction. In that case, an alarm will sound, alerting staff to the situation, allowing them to assist with any concerns at that moment. Big Fun staff members also perform a multiple-times-daily inspection routine that ensures that the attractions are in ideal working condition at all times. Although every effort is made to limit incidents and accidents, they are inevitable. Still, Big Fun staff are all certified in a minimum of emergency first aid, so they are trained to deal with any minor incident that may occur. For more information on our safety processes and systems, please check out www.bigfuninflatablepark.ca/safety.
SAFETY
Does Big Fun have any special requirements for footwear?
Big fun has unique attractions that require uniquely designed grip socks, with grips only on the front of the foot and not on the heels, and as such, socks from other facilities are not approved for use in Big Fun, unless they do not have grip near the heel. Big Fun’s Frog Socks are available for only $3.50 a pair and can be reused each time you return for another day of crazy fun! All guests playing on the attractions must wear Frog Socks, and everyone must have some kind of socks on while in the facility. Outside footwear and bare feet are not sanitary and are not permitted past the security gates. Medical reasons for not removing outside footwear will be considered by management and may be allowed on a per case basis and may involve a limited access provision.
Can I leave my children unattended?
Adult supervision is required, but Big Fun offers some flexibility with its posted supervision guidelines. If your child is 13 years of age or older, the parent/guardian is not required to be at Big Fun but should be available by phone if Big Fun staff need to contact you for any reason.
Does Big Fun allow me to bring in my stroller?
Strollers pose a challenge due to their size and the space they take up in the facility and due to the fact that they count towards our capacity allowance. As such, strollers are discouraged but are permitted, IF capacity is not a concern. If capacity is a concern, like on weekends and holidays, please leave your stroller in your vehicle. If your stroller is permitted, please ensure the wheels are as clean and sanitary as possible.
What are the safety features included in the facility, and what security measures are implemented?
Big Fun has taken every step to ensure the safety and security of all our visitors! To learn more about the safety and security features in Big Fun, please see https://bigfuninflatablepark.ca/safety/
BIRTHDAY & PARTY ROOMS
What amenities are included in the party rooms for party packages or room rentals?
In addition to everything detailed in the party packages or room rentals, each room is outfitted with a knife (for cake cutting), a lighter (for candle lighting), and markers (to write the names of the guests on their drink cups). Additional items are provided depending on the package chosen. In addition to those items, each room is equipped with paper towel dispensers, a garbage can, picnic table(s) and a giant inflatable throne in the matching color to the room.
Does Big Fun offer any refunds on my deposit after booking the room?
Deposits are non-refundable but Big Fun will work with you to reschedule another time and date, with advanced notice, if you cannot attend your scheduled event. Deposits can also be used towards another regular visit, at another time, if necessary.
Can I bring decorations and decorate the party rooms?
Yes. Guests are encouraged to attend the facility as early as 30-minutes prior to the room opening for the event. Guests can access the room to decorate as early as 20-30 minutes prior to the room rental but our team may be in the room cleaning from the previous party and preparing the room for your party at the same time. Kids are discouraged from entering the room until the room rental start time. Party packages come with branded, colorful party place settings that include plates, napkins, cups, and cutlery. Decorating is permitted but please ensure that whatever is used as decorations are not dangerous or hazardous and that they do not cause any damage to the room. If you choose to not use the supplied party place settings, there will be no discount of the price of the party for not using the included items.
How many private rooms are available to rent, and what size are they?
A minimum of 6 color-themed rooms (Red, Orange, Yellow, Green, Blue, or Purple) are available at each location. Each room is 11ft wide x 20ft long (220sqft) and can fit a maximum of 31 total guests (if the inflatable chair is removed). Multiple configurations (up to 3 picnic tables without inflatable thrones and up to 2 inflatable thrones with a maximum of 2 picnic tables) are available depending on your event needs. If more than 31 guests (adults and children) are expected to attend an event, additional room rentals may be required. Each room includes a giant inflatable throne (matching the room color) for the guest of honor, and the room is set up with a large picnic table that fits about 11 guests at a time. If available, additional picnic tables and or inflatable thrones (any available color) can be brought in.
Can I bring in my birthday cake or alternate options? What about loot bags?
Yes. You are welcome to bring a cake or alternative option, but any food permitted must be stored and consumed only in the private room space. If there is leftover cake, we require that you bring the cake out to your vehicle after the room rental is over. Unfortunately, with so many guests suffering from allergies and food sensitivities, we cannot permit outside food or drink anywhere in the general public areas. There have been situations in the past where children have mistakenly consumed other people's food (off the wrong table) and have had their visit cut short by having to receive medical treatment due to an allergic response.
In the same way that you would not want your visit cut short, we ask that our guests consider other guests while in Big Fun. Loot bags and gift bags can be brought to the party and must only be stored and consumed in the private room rental. It is encouraged that any gift or loot bags be given out at the end of the party, as children are leaving.