Big Fun provides an absolutely unique experience that surprisingly involves all members of the family in the fun! Our 30,000 sq. ft. of active and engaging inflatable fun and the fact that our facility is also a restaurant means that your time with us will be very different from other indoor recreational facilities! To ensure that you enjoy sharing the day with us to the fullest, we’ve prepared the below list of policies so that you can prepare properly. Every policy and decision that Big Fun makes is meant to reinforce our primary objectives… providing SAFE, SECURE, CLEAN, FRIENDLY, AFFORDABLE and FUN experiences for our guests and staff!
We accept Debit, Credit (Visa and Mastercard), Apple Pay and other electronic payment options… you can even use your watch! Crazy… we know! Just not cash or cheques. If required, we also have Big Fun gift cards available both in-store and online for any denomination over $25. By not keeping cash on site, it allows us to reduce the risk of theft and robberies, keeping your family safe and more secure.
Parking is a common challenge at many businesses. Big Fun is no different. There are other businesses in our building and they also have parking requirements for their staff and customers. Thankfully, most of the neighbouring businesses have typical business hours (Monday – Friday 8am – 5pm) and traditionally require the reserved parking stalls during those times. Weekends and evening parking is a little more flexible and we typically don’t have concerns from our neighbours if our guests use those stalls outside of those business hours, but please be aware that they are still reserved. The biggest challenge we face is during school holiday days/weeks in which guests are enjoying Big Fun during our neighbour’s regular business hours. If the parking stalls around our building are in use by other guests at Big Fun or by other businesses around Big Fun, please use alternate parking options in front on unoccupied buildings on the site or consider drop off options… and park off-site.
Big Fun takes pride in the fact that we offer a safe, secure, clean and affordable experience for families! Unlimited re-entry electronic lockers are provided for our guests and should be used. This keeps our main entrance safe, without the tripping hazards of hundreds of pairs of shoes scattered around. It also keeps our facility secure. By keeping all your valuables in unlimited re-entry lockers, your things are secure and yet still available to access throughout your time in the facility, without additional cost each time you need something. Lockers also keep our facility and main entrance clean. We’re pretty sure that cleanliness matters to everyone. It sure does to our families. Lockers typically hold footwear, jackets, bags and other valuables for about 3 guests. If more space is required than one locker provides, guests are welcome to request additional lockers, as needed and if available.
Safety and Security are the 2 most important values that Big Fun holds dear. Unfortunately, some of our guests have brought unsafe items into Big Fun by concealing them in bags, purses, diaper bags and jackets may be checked prior to entering Big Fun. There has also been situations were items have either been misplaced or stolen. In a facility the size of Big Fun, it is nearly impossible to keep an eye on your items, at all times. Our facility was designed for families to enjoy together. A large majority of our guests find that once inside the facility, they are free to enjoy the attractions with their families instead of being concerned with monitoring their items. In addition, alcohol, weapons or other inappropriate items for an indoor recreational facility should be left at home or securely kept in your vehicle. Guests that ignore this policy and bring inappropriate items into Big Fun will politely be asked to leave the facility.
Reusable water bottles and baby bottles are encouraged and a water fountain with a bottle fill station is available on-site. Big Fun also offers an unusually large variety of food and drinks… options typically not available at most indoor recreational facilities. Due to Big Fun being a full restaurant that has options available for a wide range of dietary restrictions, guests are encouraged to come hungry and ready to enjoy the best food around! In the same way that you wouldn’t bring food into any other restaurant, Big Fun does not permit outside food or drink of any kind within the doors. Guests that chose to ignore this policy will politely be asked to leave the facility.
Big Fun has unique attractions that require uniquely designed socks and as such, socks from other facilities are not approved for use in Big Fun. Big Fun’s frog socks are available for only $3 dollars a pair and are able to be reused each time you return for another day of crazy fun! Only guests enjoying on the equipment are required to wear frog socks, but everyone must have socks on while in the facility. Outside footwear and bare feet are not sanitary and as such, are not permitted past the security gates.
Big Fun parties are the best fun around! We provide an all-inclusive party experience for everyone in the group and a ton of work and planning goes into making your party awesome! Our party planner guests have also thoughtfully planned, prepared and organized a special day for the birthday boy or girl. As such, all party activities are reserved only for party packages / room rentals. Guests are always welcome to come and enjoy our facility on their birthdays and are welcome to enjoy all our attractions and facility but party activities (cake, presents, etc.) are only permitted in party rooms, not elsewhere in Big Fun.
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