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Big Fun provides an absolutely unique experience that surprisingly involves all members of the family in the fun! Our 30,000 sq. ft. of active and engaging inflatable fun and the fact that our facility is also a restaurant means that your time with us will be very different from other indoor recreational facilities! To ensure that you enjoy sharing the day with us to the fullest, we’ve prepared the below list of policies so that you can prepare properly. Every policy and decision that Big Fun makes is meant to reinforce our primary objectives… providing SAFE, SECURE, CLEAN, FRIENDLY, AFFORDABLE and FUN experiences for our guests and staff!
We accept Debit, Credit (Visa and Mastercard), Apple Pay and other electronic payment options… you can even use your watch! Crazy… we know! Just not cash or cheques. If required, we also have Big Fun gift cards available both in-store and online for any denomination over $25. By not keeping cash on site, it allows us to reduce the risk of theft and robberies, keeping your family safe and more secure.
Parking is a common challenge at many businesses. Big Fun is no different. There are other businesses in our building and they also have parking requirements for their staff and customers. Thankfully, most of the neighbouring businesses have typical business hours (Monday – Friday 8am – 5pm) and traditionally require the reserved parking stalls during those times. Weekends and evening parking is a little more flexible and we typically don’t have concerns from our neighbours if our guests use those stalls outside of those business hours, but please be aware that they are still reserved. The biggest challenge we face is during school holiday days/weeks in which guests are enjoying Big Fun during our neighbour’s regular business hours. If the parking stalls around our building are in use by other guests at Big Fun or by other businesses around Big Fun, please use alternate parking options in front on unoccupied buildings on the site or consider drop off options… and park off-site.
Big Fun takes pride in the fact that we offer a safe, secure, clean and affordable experience for families! Unlimited re-entry electronic lockers are provided for our guests and should be used. This keeps our main entrance safe, without the tripping hazards of hundreds of pairs of shoes scattered around. It also keeps our facility secure. By keeping all your valuables in unlimited re-entry lockers, your things are secure and yet still available to access throughout your time in the facility, without additional cost each time you need something. Lockers also keep our facility and main entrance clean. We’re pretty sure that cleanliness matters to everyone. It sure does to our families. Lockers typically hold footwear, jackets, bags and other valuables for about 3 guests. If more space is required than one locker provides, guests are welcome to request additional lockers, as needed and if available.
Safety and Security are the 2 most important values that Big Fun holds dear. Unfortunately, some of our guests have brought unsafe items into Big Fun by concealing them in bags, purses, diaper bags and jackets may be checked prior to entering Big Fun. There has also been situations were items have either been misplaced or stolen. In a facility the size of Big Fun, it is nearly impossible to keep an eye on your items, at all times. Our facility was designed for families to enjoy together. A large majority of our guests find that once inside the facility, they are free to enjoy the attractions with their families instead of being concerned with monitoring their items. In addition, alcohol, weapons or other inappropriate items for an indoor recreational facility should be left at home or securely kept in your vehicle. Guests that ignore this policy and bring inappropriate items into Big Fun will politely be asked to leave the facility.
Reusable water bottles and baby bottles are encouraged and a water fountain with a bottle fill station is available on-site. Big Fun also offers an unusually large variety of food and drinks… options typically not available at most indoor recreational facilities. Due to Big Fun being a full restaurant that has options available for a wide range of dietary restrictions, guests are encouraged to come hungry and ready to enjoy the best food around! In the same way that you wouldn’t bring food into any other restaurant, Big Fun does not permit outside food or drink of any kind within the doors. Guests that chose to ignore this policy will politely be asked to leave the facility.
Big Fun has unique attractions that require uniquely designed socks and as such, socks from other facilities are not approved for use in Big Fun. Big Fun’s frog socks are available for only $3 dollars a pair and are able to be reused each time you return for another day of crazy fun! Only guests enjoying on the equipment are required to wear frog socks, but everyone must have socks on while in the facility. Outside footwear and bare feet are not sanitary and as such, are not permitted past the security gates.
Big Fun parties are the best fun around! We provide an all-inclusive party experience for everyone in the group and a ton of work and planning goes into making your party awesome! Our party planner guests have also thoughtfully planned, prepared and organized a special day for the birthday boy or girl. As such, all party activities are reserved only for party packages / room rentals. Guests are always welcome to come and enjoy our facility on their birthdays and are welcome to enjoy all our attractions and facility but party activities (cake, presents, etc.) are only permitted in party rooms, not elsewhere in Big Fun.
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“EVERYONE is ALWAYS WELCOME at BIG FUN!"
As of December 1, 2021, EVERYONE is STILL welcome to PLAY, with their household, at the BIG FUN INFLATABLE PARK! Proof of Vaccination is NOT required to play! A green admission wristband will be provided for ALL guests enjoying the safe, secure, clean, friendly, and affordable fun, in the facility.
Masks are NOT required while “Actively Engaged in Physical Activity,” in the “Attractions Zone,” but should be worn elsewhere in the facility, as per AHS mandates. Children under 2 years of age are not required to wear a mask. Guests are welcome to wear masks, at all times, if they are more comfortable doing so.
NEW! Starting December 1, 2021, PARTIES and INDOOR DINING ARE PERMITTED by AHS, by providing a Rapid Antigen Test, QR Code (Paper or Digital) Proof of Vaccination** (Fully Vaccinated), or Valid Exemption, for guests 12+ years of age (ID* verification is REQUIRED). These services (Parties and Indoor Dining) are limited to the “restricted” areas within Big Fun, and to attend these restricted areas, guests must be wearing a red wristband, provided by Big Fun at the concession, prior to gaining entrance into the restricted areas.
Red wristbands are provided to guests 12+ years old, that can provide a NEGATIVE, Privately Paid, Health Canada Approved, Rapid Antigen Test (available to be performed while at Big Fun), QR Code (Paper or Digital) Proof of Vaccination** (Fully Vaccinated), or Valid Exemption, if planning to attend a party or wanting to enjoy indoor dining options. Outside food or drinks are not permitted, other than cake or a cake alternative, and ONLY if permitted access to the restricted areas for a scheduled party or room rental.
Guests 12+ years of age, not wanting to partake in the AHS-mandated requirements to enjoy indoor dining or birthday parties, are welcome to grab food, treats, and drinks, to enjoy in your car, or taken “to-go!”
NEW! 72-hour Health Canada Approved, Rapid Antigen Tests are available to be administered by a Trained, Big Fun Supervisor, while at Big Fun for ONLY $16.99+tax and are ONLY REQUIRED for guests 12+ years of age, enjoying parties or dining indoors. These requirements DO NOT APPLY TO CHILDREN UNDER 12! Children under 12 years of age can attend and enjoy parties AND indoor dining (in the restricted areas) REGARDLESS of vaccination status.
As per AHS mandates, Big Fun is currently operating at a reduced (1/3) capacity and visits MAY be limited to 2 hours, IF at capacity, at Big Fun’s discretion. Booking online, in advance, is highly recommended on Weekends, Friday Nights (Blaster Wars) and Holidays! We will unfortunately have to turn guests away, if we are at capacity, until a time slot is available and booked. Bookings can be made at https://bigfuninflatablepark.ca/admission/, by clicking the “Purchase in Advance” button and following the prompts.
As per AHS mandates, Masks should be always worn, when not “actively engaged in physical activity” in the “Attractions Zone” or when dining indoors/outdoors, or attending a party, in the restricted areas. Access to restricted areas is limited to guests with red wristbands and to children UNDER 12 years of age.
Physical distancing (2m) should be observed wherever possible, unless wearing a red wristband, in a restricted area, designated for indoor dining or parties, as per AHS guidance.
Waivers (available to be completed online at https://bigfuninflatablepark.ca/admission/) must be completed by ALL Guests 18+ years of age and all adults must be on their own separate waiver. Children MUST be added to a parent’s/guardian’s account.
Hand sanitizer stations are located near most attractions and throughout the entire facility. Audio and visual reminders to wash your hands, are played regularly throughout the facility on TVs and the facility’s audio system. Enhanced cleaning protocols are in effect. If you are concerned with any cleanliness issues, please advise our team, so we can address your concerns, quickly and efficiently!
Reusable water bottles are permitted and encouraged. FREE water fountain access and bottled water is available for purchase regardless of vaccination status.
Up to 2 FREE adults (or 1 FREE adult and 1 FREE baby’s (under 2 years old)) admission ARE INCLUDED, with each PAID child admission. Frog Socks must be worn by all guests participating on the attractions, in the “Attractions Zone.” Bare feet and shoes are not permitted. Regular socks must be worn when in the facility, if not playing on the attractions.
Please be kind to our team and to other guests visiting Big Fun! This whole thing has been a nightmare for everyone other than politicians, and we’re all tired of it. We are sick of it too but please be patient with us and with others in the facility, as we navigate this terrible situation!
Thank you for your continued support (even while having to implement policies that we disagree with) and hopefully these unique, AHS-mandated policies strike a reasonable balance for our amazing Big Fun Family, in these frustrating and challenging times. We look forward to sharing many more amazing days with you all and apologize in advance for any frustration these mandates cause while visiting Big Fun!
The Big Fun Team
*Acceptable forms of ID Verification for 18+ years of age or older include Birth Certificate, Citizenship Card, Driver’s License, Government Issued ID Card, Healthcare Card, Metis Card, Treaty Card, Inuit Status Card, or Passport. ID verification is Not Required under 18 years of age.
**Acceptable forms of Proof of Vaccination include Print-Out or Screenshot of Vaccine Record with QR Code, including Other Provinces Vaccine Records (with QR Codes), First Nations Vaccine Records, Canadian Armed Forces Vaccine Records, U.S. Military Proof of Vaccination and ID Card and Out-of-Country Vaccine Records.
